All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions from time to time.
Estimated delivery times vary depending on your location:
Domestic shipping: 3–7 business days
International shipping: 7–21 business days
Please note that delivery times are estimates and may vary due to customs processing or carrier delays.
PureLeaf ships to select international destinations. Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Once your order has shipped, you will receive a tracking number via email to monitor your shipment status.
If your order is delayed or appears lost, please contact us. While we are not responsible for carrier delays, we will work with the shipping provider to help resolve the issue.
Customers are responsible for providing accurate shipping details. PureLeaf is not liable for orders delivered to incorrect addresses provided at checkout.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging. We will review your request and arrange a replacement or refund if applicable.
We reserve the right to limit or refuse shipping to certain locations if required by law or due to logistical limitations.
PureLeaf may update this Shipping Policy at any time. Any changes will be reflected on this page.
