At PureLeaf, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we’re here to help.
To be eligible for a return:
The item must be unused and in its original packaging.
The return request must be made within 14 days of delivery.
Proof of purchase (order confirmation or receipt) is required.
Due to the nature of consumable products, opened tea products may not be eligible for return unless damaged or defective.
The following items are non-refundable:
Opened or used tea products
Gift cards
Promotional or clearance items (if marked as final sale)
If your order arrives damaged or defective, please contact us within 48 hours of delivery. Include photos of the product and packaging. We will offer a replacement or full refund upon review.
Once your return is received and inspected:
We will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Processing times may vary depending on your financial institution.
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Shipping fees are non-refundable.
We replace items only if they are defective or damaged. If you need an exchange, please contact our support team.
Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped.
If you haven’t received a refund:
Check your bank account again.
Contact your credit card provider.
Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us.
PureLeaf reserves the right to modify this Refund and Return Policy at any time. Updates will be posted on this page.
